{"id":6495,"date":"2022-07-22T07:39:57","date_gmt":"2022-07-22T07:39:57","guid":{"rendered":"https:\/\/1928db2434.nxcli.net\/?page_id=6495"},"modified":"2026-10-27T12:30:19","modified_gmt":"2026-10-27T12:30:19","slug":"accident-management","status":"publish","type":"page","link":"https:\/\/de-en.holman.com\/de-en\/fleet-solutions\/vehicle-management\/fleet-accident-management\/","title":{"rendered":"Accident Management"},"content":{"rendered":"<span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\"> &lt; 1<\/span> <span class=\"rt-label rt-postfix\">minute<\/span><\/span>\t\t\n\t<section class=\"header-variation-section white\">\n\t<div class=''><nav aria-label=\"breadcrumbs\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Home<\/span><\/p><\/nav><\/div>\n\t\t<div class=\"variation-inner\">\n\t\t\t<div class=\"header-left\">\n\t\t\t\t<div class=\"header-left-inner\">\n\t\t\t\t\t<h5 class=\"headline-5\">FLEET ACCIDENT MANAGEMENT SOLUTIONS<\/h5>\n\t\t\t\t\t<h1 class=\"page-title headline-1\">Fleet Accident Management Solutions<\/h1>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"body-1\"><p>At Holman, we have a holistic understanding of fleet accident management: We assess your damages and examine your claims process for savings potential.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t<div style=\"width:70%;display:flex;justify-content:space-between;flex-wrap:wrap;\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<a class=\"btn btn1\" style=\"float: left;\" href=\"https:\/\/www.holman.com\/de-en\/contact\/\" target=\"\" rel=\"noopener\">LET&#8217;S TALK<\/a>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"header-right\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"header-right-image-one\" src=\"https:\/\/de-en.holman.com\/de-en\/wp-content\/uploads\/2022\/10\/optimize_your_accident_management.jpg\" alt=\"broken glass on the ground\" >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<style>#holform-sub{margin-bottom: 0px !important;}<\/style>\n<style type=\"text\/css\">\n\t.header-variation-section .variation-inner .header-right{flex-basis:50%;}\n\t.header-variation-section .variation-inner .header-left{flex-basis:50%;}\n\t.noscroll{overflow:hidden !important;overflow-y:hidden !important;}\n#form-success, .form-success{height:100%;width:100%;display:none;}\n#success-container{display:flex;flex-direction:column;justify-content:center; margin:0 auto;text-align:center;height:100%;padding:40px;}\n#success-container a{font-weight:500;font-size:12px;color:#0069a7;margin:62px auto 0;text-decoration:none;border-bottom:2px solid #0069a7;}\n#success-container h2{margin:8px auto;color:#0069a7;font-size:24px;font-weight:500;}\n#success-container p{margin:8px auto;font-size:14px;font-weight:400;}\n#success-icon{max-width:60px;margin:0 auto;}\n.wpcf7 .wpcf7-spinner{display:none;}\n\t.noscroll{overflow:hidden !important;overflow-y:hidden !important;}\n\t.btn1.ghost{background-color:white;color:#0069A7;border:1px solid #0069A7;}\n\t.header-variation-section .video-box video-js{height:100%;}\n\n\t\t.btn1\n\t\t{\n\t\t\tbackground-color: #0069A7;\n\t\t\tbox-shadow: 0px 14px 23px rgba(0,0,0,0.08);\n\t\t}\n\n\t\t.btn1:hover\n\t\t{\n\t\t\tbackground-color: #2C9942 !important;\n\t\t\tcolor:white;\n\t\t}\n\n\t\t.btn2\n\t\t{\n\t\t\t background-color: transparent !important;\n\n\t\t\t color: #0069A7 !important; border: 2px solid #0069A7; \n\t\t}\n\n\t\t.btn2:hover\n\t\t{\n\t\t\t background-color: transparent !important;\n\t\t\t\/*background-color: #2C9942 !important;*\/\n\t\t\t color: #2C9942 !important;\n\t\t\tborder: 2px solid #2C9942; \n\t\t}\n\n\/* .header-variation-section .vjs-poster{background-size:cover;} *\/\n.header-variation-section .vjs-tech {\n  position:relative;height:auto;\\;\n}\n\/* .header-variation-section .video-js{\n\tdisplay:contents !important;\n} *\/\n.header-variation-section .video-js .vjs-control-bar{padding-left:45px;}\n\t\t.btn1\n\t\t{\n\t\t\tbackground-color: #0069A7 !important;\n\t\t}\n\t\t.btn1:first-child{margin-left:0;}\n\t\t.btn{box-shadow: 0px 14px 23px rgba(0,0,0,0.08);}\n\t\t\n.btn.ghost{background-color:white !important;border:1px solid #0069A7;color:#0069A7 !important;}\n.btn:hover{background-color:#2C9941 !important; color:white !important; border:none !important}\n.ghost:hover{background-color:#2C9941 !important; color:white !important; border:none !important}\n\/* .header-variation-section .variation-inner .header-right .cloudflare-video{height:61% !important;} *\/\n.header-variation-section .variation-inner .header-right:has(.cloudflare-video){margin-top:auto;margin-bottom:auto;}\n\n\t\t@media (max-width: 575px)\n\t\t{\n\t\t\t.header-right{flex-basis:98% !important;margin:0 auto;border-bottom-left-radius:0px !important;}\n\t\t\t.btn1 {width: 100% !important; margin-top: 20px !important;}\n\t\t\t.btn2{margin-left:0px !important; width: 100% !important; margin-top: 20px !important;}\n\t\t\t.header-variation-section .variation-inner .header-right{flex-basis:100%;}\n\t.header-variation-section .variation-inner .header-left{flex-basis:100%;}\n\t\t}\n\n\t<\/style>\n\t<\/section>\n\t\n\n    <section class='quick-link-menu'>\n        <div class=\"quick-link-container\">\n                            <div class=\"menu-item\" scroll-to = \"topic-1\" onclick=\"onQuickLinkMenuClick('topic-1')\" >\n                    <span class=\"menu-link\">Optimize Accident Management<\/span>\n                <\/div>\n                            <div class=\"menu-item\" scroll-to = \"topic-2\" onclick=\"onQuickLinkMenuClick('topic-2')\" >\n                    <span class=\"menu-link\">No-Worry Claims Process<\/span>\n                <\/div>\n                            <div class=\"menu-item\" scroll-to = \"topic-3\" onclick=\"onQuickLinkMenuClick('topic-3')\" >\n                    <span class=\"menu-link\">Claims Savings<\/span>\n                <\/div>\n                            <div class=\"menu-item\" scroll-to = \"topic-4\" onclick=\"onQuickLinkMenuClick('topic-4')\" >\n                    <span class=\"menu-link\">Your Advantages With Us<\/span>\n                <\/div>\n                            <div class=\"menu-item\" scroll-to = \"topic-5\" onclick=\"onQuickLinkMenuClick('topic-5')\" >\n                    <span class=\"menu-link\">We Are At Your Side<\/span>\n                <\/div>\n                            <div class=\"menu-item\" scroll-to = \"topic-6\" onclick=\"onQuickLinkMenuClick('topic-6')\" >\n                    <span class=\"menu-link\">FAQ<\/span>\n                <\/div>\n                    <\/div>\n    <\/section>\n    <script src=\"https:\/\/de-en.holman.com\/de-en\/wp-content\/themes\/holman\/src\/scripts\/block\/quick-link-menu.js\"><\/script>\n\n\n    <section class='fixed-topic-listings'>\n        <div class='inner'>\n            <div class=\"fixed-topic-body\">\n                                    <div class=\"fixed-topic-listings-container\" id=\"topic-1\">\n                        <div class=\"fixed-topic-listings-text\">\n                            <h2 class=\"headline-2 title\">How to optimize your accident management <\/h2>\n                            <div class=\"body-2 body\"><p>Accident management is not a pleasant topic. But precisely because this topic is not very popular with many fleet managers, great savings potential gets overlooked. Nevertheless, efficient claims accident management can save not only a lot of money, but also time (and trouble).<\/p>\n<p>As an example, by outsourcing vehicle accident management in whole or in part to a service provider. For most companies, it simply does not make strategic and financial sense to handle claims themselves. We will be happy to explore whether this applies to you in a consulting session.<\/p>\n <\/div>\n                            <!--layout-->                        <\/div>\n                                                    <div class=\"fixed-topic-listings-image\">\n                                <img decoding=\"async\" src=\"https:\/\/de-en.holman.com\/de-en\/wp-content\/uploads\/2022\/07\/Optimize-Accident-Management-01-scaled.jpeg\" alt=\"a man and woman sitting at a table with a laptop\"\/>\n                            <\/div>\n                        \n                                                                                            <\/div>\n                                    <div class=\"fixed-topic-listings-container\" id=\"topic-2\">\n                        <div class=\"fixed-topic-listings-text\">\n                            <h2 class=\"headline-2 title\">What we offer in the event of a claim <\/h2>\n                            <div class=\"body-2 body\"><p>We handle the entire claims process. This includes recording the report of the damage, the logistics after the claim, the repair of the damage, the provision of replacement cars and any dispute with the insurance company. Of course, we don\u2019t just take care of the bureaucracy, but also the people.<\/p>\n <\/div>\n                            <!--layout-->                        <\/div>\n                                                    <div class=\"fixed-topic-listings-image\">\n                                <img decoding=\"async\" src=\"https:\/\/de-en.holman.com\/de-en\/wp-content\/uploads\/2022\/07\/Claim-Offerings-01-scaled.jpeg\" alt=\"a group of people sitting at computers\"\/>\n                            <\/div>\n                        \n                                                                                            <\/div>\n                                    <div class=\"fixed-topic-listings-container\" id=\"topic-3\">\n                        <div class=\"fixed-topic-listings-text\">\n                            <h2 class=\"headline-2 title\">How you save costs in the event of a claim <\/h2>\n                            <div class=\"body-2 body\"><ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You save with an experienced partner who takes the right steps at the right time.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You save with the low costs we have negotiated for you in our network of workshops.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You save because we check cost estimates and invoices for accuracy and lodge protests if necessary.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You save because we have your insurance analyzed by professional partners. This helps us determine if you are over- or underinsured.<\/span><\/li>\n<\/ul>\n <\/div>\n                            <!--layout-->                        <\/div>\n                                                    <div class=\"fixed-topic-listings-image\">\n                                <img decoding=\"async\" src=\"https:\/\/de-en.holman.com\/de-en\/wp-content\/uploads\/2022\/07\/Claim-Savings-01.jpeg\" alt=\"a man working on a car\"\/>\n                            <\/div>\n                        \n                                                                                            <\/div>\n                                    <div class=\"fixed-topic-listings-container\" id=\"topic-4\">\n                        <div class=\"fixed-topic-listings-text\">\n                            <h2 class=\"headline-2 title\">These are your advantages with us <\/h2>\n                            <div class=\"body-2 body\"><p>The most important advantage: Claims processing is time-consuming. When we take over your claims accident management, you can use this time for your business. For example, your drivers can contact us 24\/7 on our hotline. All relevant data is digitized in a claims file and prepared in such a way that you can maintain an accurate and up-to-date overview in the Holman Insights reporting software, using evaluations and detailed reports.<\/p>\n <\/div>\n                            <!--layout-->                        <\/div>\n                                                    <div class=\"fixed-topic-listings-image\">\n                                <img decoding=\"async\" src=\"https:\/\/de-en.holman.com\/de-en\/wp-content\/uploads\/2022\/07\/Holman-Claims-Advantages-01-scaled.jpeg\" alt=\"a person holding a cup of coffee and a tablet\"\/>\n                            <\/div>\n                        \n                                                                                            <\/div>\n                                    <div class=\"fixed-topic-listings-container\" id=\"topic-5\">\n                        <div class=\"fixed-topic-listings-text\">\n                            <h2 class=\"headline-2 title\">We are at your side during these phases <\/h2>\n                            <div class=\"body-2 body\"><p><span style=\"font-weight: 400;\">Claims processing is divided into five phases, all of which we handle for you:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We record the claim.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We create a digital claims file.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We organize the repair.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We handle the damage with the insurance companies.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We provide the driver with a replacement vehicle.<\/span><\/li>\n<\/ol>\n <\/div>\n                            <!--layout-->                        <\/div>\n                                                    <div class=\"fixed-topic-listings-image\">\n                                <img decoding=\"async\" src=\"https:\/\/de-en.holman.com\/de-en\/wp-content\/uploads\/2022\/07\/hlmn_grafiken_220517-EN5.jpeg\" alt=\"a diagram of a car service\"\/>\n                            <\/div>\n                        \n                                                                                            <\/div>\n                            <\/div>\n        <\/div>\n    <\/section>\n     <style>\n        .fixed-topic-listings-video .video-js .vjs-tech{height:auto;position:relative;}\n        \/* .fixed-topic-listings-video .video-js .vjs-control-bar{\n            padding-left:45px;\n        } *\/\n        \/* @media(max-width:900px){.fixed-topic-listings-video.cloudflare-video{padding-top:65%;}} *\/\n    <\/style>\n\n\n\t\t<section class=\"book-meeting \">\n\t\t<div class=\"inner\">\n\t\t\t<div class=\"content\">\n\t\t\t\t<div class=\"headline-4\">We will help you to find a suitable solution \u2013 feel free to contact us!<\/div>\n\t\t\t\t\n\t\t\t\t<a class=\"btn\" href=\"https:\/\/www.holman.com\/de-en\/contact\/\" target=\"_self\" rel=\"noopener\">CONTACT US<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div id=\"simpleModal_\" class=\"holmanmodal\">\n    <div id='form' class=\"modal-window\">\n   \n   <span  data-dismiss=\"modal\" class=\"close\">&times;<\/span>\n        <p><\/p>\n       \n    <\/div>\n<\/div>\n\t<\/section>\n\t\n\t\t\t<!-- <script>\n  function closeForm(){document.querySelector(\".close\").click()};\n  document.addEventListener( 'wpcf7mailsent', function( event ) {\n    \/\/ document.querySelectorAll(\"form.wpcf7-form > :not(.wpcf7-response-output)\").forEach(el => {\n    \/\/   el.style.display = 'none';\n    \/\/ });\n    setTimeout(closeForm, 3000);\n  }, false );\n<\/script> -->\n\n\n\n<section id=\"topic-6\" class=\"faq_section\">\n    <div class=\"inner\">\n        <div id=\"faq-list\" class=\"\">\n            <h2 class=\"headline-2\">Claims Management Frequently Asked Questions<\/h2>\n            <ul id=\"accordion\">\n                                    <li class=\"active\">\n                                                <div class=\"addition\">What do we mean by &#8220;claims management&#8221;?<\/div>\n                        <div class=\"body-3 content\"><p>Firstly, claims management refers to the start-to-finish handling of the claims process. This includes recording the report of the damage, the logistics after the claim, repair of the damage, the provision of replacement cars, any disputes with the insurance company, etc. Of course, we don\u2019t just take care of the bureaucracy, but also the people. An accident can be a very emotional event for everyone involved. We also have experience with these challenges.<\/p>\n<p>In addition, we understand claims management holistically: On the one hand, for example, we try to prevent the damage through targeted maintenance or sensitization of the drivers. On the other hand, we examine your claims process for savings potential, for example, in the case of workshop or insurance costs.<\/p>\n<\/div>\n                    <\/li>\n                                    <li class=\"\">\n                                                <div class=\"addition\">How can claims management save money and time?<\/div>\n                        <div class=\"body-3 content\"><p>The claims process offers great savings potential: First of all, you save time and money with an experienced partner who takes the right steps at the right time. For example, you can benefit from the low costs we have negotiated for you in our network of workshops. In the event of a repair, we check cost estimates and invoices for accuracy, so that you benefit from our technicians\u2019 expertise: Does a particular part really need to be replaced? We assess whether the damage is even worth repairing or perhaps might be cheaper to take care of at the end of the lease via SmartRepair. We can also have your insurance analyzed by professional partners. In this way, we can determine if you are over- or underinsured, so the contracts can be renegotiated.<\/p>\n<\/div>\n                    <\/li>\n                                    <li class=\"\">\n                                                <div class=\"addition\">What are the concrete advantages of turning your claims management over to us?<\/div>\n                        <div class=\"body-3 content\"><ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If there is any damage in your fleet, we will handle it from start to finish \u2013 this saves time and spares nerves.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Because we are quite experienced in claims management, in most cases our optimized processes allow us to keep any costs arising as a result of damage to a minimum.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Unfortunately, damage does not often occur during office hours. We provide your drivers with a 24-hour hotline so that they can get a quick solution in the event of a claim, in the form of a replacement vehicle, for example.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We take care of the bureaucratic processes for you. Claims reports, protocols, proofs, billing with insurance companies, checking cost estimates, invoices and expert opinions \u2013 we take care of everything that is important for claims processing.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">However, we don\u2019t just handle your claims management when something has happened. We help you to avoid the claims. For example, through training, the use of telematics or preventive maintenance.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">All driver data is digitized and prepared in such a way that you can maintain a good and up-to-date overview in the reporting software using evaluations and detailed reports.<\/span><\/li>\n<\/ul>\n<\/div>\n                    <\/li>\n                                    <li class=\"\">\n                                                <div class=\"addition\">What are the various phases of claims settlement?<\/div>\n                        <div class=\"body-3 content\"><p><b>These are the phases of claims processing:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">1. Damage Assessment\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As soon as the accident is reported by phone or on a smartphone app, the damage assessment\u00a0 begins. All information relevant to the settlement of the damage is recorded with those involved in the accident. The accident is documented and all important parameters such as insurance, etc. are ascertained.<\/span><span style=\"font-weight: 400;\"> Our claims management team is the point of contact for vehicle users, service providers and insurance companies, and can be reached 24 hours a day, 7 days a week. With years of market and specialist knowledge, they are always familiar about the latest developments and regulations.<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">2. Claim File<\/span><\/p>\n<p><span style=\"font-weight: 400;\">After the information has been recorded, the claim file is created in the system. The claim file contains all damage-related documents, such as photos, expert opinions and recourse tables, and can be viewed online at any time in our Holman Insights fleet-management software.<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">3. Insurance Settlement\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Once we have recorded the damage, we will report it to the respective insurance company by phone or e-mail if necessary, depending on the insurance policy. It is important that the insurer be informed of the accident as quickly as possible in order to handle it. Once the insurer has checked our information for accuracy, the contact person checks whether the damage will be covered by the insurance payout. In the case of damage caused by third parties, we hand the file over to our partner lawyer, who then fully enforces the claims with the other party involved on behalf of the customer. Depending on the damage, an agreement is usually reached quickly. If no agreement is reached, we will, of course, be at your side during the legal dispute.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">4. Repair\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Your fleet, whether a car or commercial vehicle fleet, is in the best of hands with us. The handling and repair (transfer, body, paint and glass) of vehicles involved in an accident are carried out via our network of workshops. In the German market, we work together with a network of claims professionals consisting of independent accident-repair companies that ensure the professional and proper repair of vehicles that have been involved in an accident. These accident-repair companies are independent contractors who are continuously evaluated and replaced if necessary.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">5. Ensuring Mobility\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The repair or inspection of the vehicle may be protracted under certain circumstances.\u00a0 Your employees usually cannot do without their vehicle during this time. To keep them mobile, we provide replacement cars. This formerly quite simple activity has turned into a professional challenge in the current situation of rental car shortages, one we are happy to take on for you.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">6. Supervision and Consultation<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Naturally, both during and at the end of claims processing we check whether everything has been billed correctly and according to the cost estimates. Often the mistakes are only visible to a trained eye. And if we see potential for optimization in your process, we will of course also inform you of this. Because even when one of your partners bills correctly, it doesn\u2019t mean that you couldn\u2019t streamline your costs with an alternative. The same goes for your processes. We will also be happy to advise you on how to prevent damage to your fleet. \u00a0 <\/span><\/p>\n<\/div>\n                    <\/li>\n                                    <li class=\"\">\n                                                <div class=\"addition\">What specific service do we offer in the event of damage?<\/div>\n                        <div class=\"body-3 content\"><p><span style=\"font-weight: 400;\">We offer these services in the event of damage<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Assessment of damage<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Scheduling with specialist companies<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Examination and assessment of the cost estimate<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Billing and correspondence with insurance company and lawyer<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Invoice verification and payment<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Settlement of all damages to the customer via a collective invoice<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Support for vehicle users from the accident report through to the final conclusion of the claim<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Organization of towing\/replacement cars in the event of recovery at the scene of the accident<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Transmission of accident data to the workshop<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Before starting the repair, clarification of the scope of the vehicle repair or whether it is an total loss financially<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Start-to-finish processing with insurance\/leasing company<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reporting\/documentation with the insurance company<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Obtaining releases<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Checking cost coverage, as well as receipt of payment<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Dealing with lawyers<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Creative financing of the costs of replacement cars and repairs<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Constant quality control of all services<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ongoing information to all parties involved, by phone or online<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Comprehensive claims reporting via Insights<\/span><\/li>\n<\/ul>\n<\/div>\n                    <\/li>\n                                    <li class=\"\">\n                                                <div class=\"addition\">How does our claims-management control work?<\/div>\n                        <div class=\"body-3 content\"><p>&nbsp;<\/p>\n<h4><span style=\"font-weight: 400;\">Visual Damage Assessment (assessment of damage)<\/span><\/h4>\n<ul>\n<li>Classification of damages into different categories:\n<ul>\n<li><span style=\"font-weight: 400;\">Safety-relevant<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Impairs operation<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Visual damage with risk of consequential damage<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Visual damage without risk of consequential damage<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Customer has the choice of which repairs are carried out<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Avoidance of financially inappropriate repairs<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Leasing-compliant preparation at the end of the leasing contract<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h4><span style=\"font-weight: 400;\">First-party Damage (damage caused by the driver&#8217;s own company)<\/span><\/h4>\n<ul>\n<li><span style=\"font-weight: 400;\">Assertion of claims for:<\/span>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Repair costs (full\/partial comprehensive)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Towing costs\/salvage (fully comprehensive cover\/assistance coverage)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Rental car costs (assistance coverage)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Return transport\/safekeeping (assistance coverage)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Overnight stay\/onward journey (assistance coverage)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Expert opinion (if necessary via full\/partial comprehensive insurance)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">GAP settlement (if GAP coverage exists)<\/span><\/li>\n<\/ul>\n<\/li>\n<li><span style=\"font-weight: 400;\">Relief of the loss ratio by:<\/span>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Consideration of the development of claims<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Decreasing unit damage costs due to discounted repair<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Agreement of a notional self-service increase (optional)<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h4><span style=\"font-weight: 400;\">Third-party Damage (damage caused to company vehicles by a third party)<\/span><\/h4>\n<ul>\n<li><span style=\"font-weight: 400;\">Assertion of claims for:<\/span>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Repair costs (notional or concrete)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Towing costs\/salvage<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Rental car costs or loss of use<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Depreciation\u00a0\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Expert fees\/lawyer&#8217;s fees<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Other damate-related items<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n                    <\/li>\n                            <\/ul>\n        <\/div>\n    <\/div>\n<\/section>\n<script>\n    var section_lists = JSON.parse(\"\");\n<\/script>\n<script>jQuery(document).on('click','#accordion > li > .addition',function(){\n  jQuery(this).siblings('.content').stop().slideToggle();\n  jQuery(this).closest('li').siblings('li').find('.content').stop().slideUp();\n  jQuery(this).parent('li').toggleClass(\"active\");\n  jQuery(this).parent('li').prevAll('li').removeClass(\"active\");\n  jQuery(this).parent('li').nextAll('li').removeClass(\"active\");\n});<\/script>\n\n\n    <section class='promo-grid' id=\"\">\n        <div class='inner'>\n            <div class=\"promo-grid-text\">\n                                <div class=\"promo-grid-heading contains-empty\">\n                    <h2 class=\"headline-2\">Related Services<\/h2>\n                <\/div>\n                                            <\/div>\n            <div class=\"category-tiles-container justify-content-lg-center justify-content-start less-four\">\n                 \n                    <div class=\"tile-item\">\n                        <div class=\"tile-image img-hover-scale\">\n                            <img decoding=\"async\" src=\"https:\/\/de-en.holman.com\/de-en\/wp-content\/uploads\/2022\/10\/Service-maintenance-and-tires.jpg\" alt=\"a man working on a car\" \/>\n                        <\/div>\n                        <div class=\"tile-heading\">\n                            <h4 class=\"headline-4\">Service, maintenance and tires <\/h4>\n                        <\/div>\n                        <div class=\"tile-description\">\n                            <div class=\"body-2\"><p>Vehicles need to be serviced and tires need to be changed. This takes time and money, but we specialize in keeping these factors in check for you.<\/p>\n<\/div>\n                        <\/div>\n                                                <div class=\"tile-link\">\n                            <a class=\"body-3 tile-button\" href=\"https:\/\/www.holman.com\/de-en\/fleet-solutions\/vehicle-management\/tire-maintenance-management\/\" target=\"_self\" rel=\"noopener\">\n                                GET MORE INFO                                <span>\n                                    <img decoding=\"async\" src=\"https:\/\/de-en.holman.com\/de-en\/wp-content\/themes\/holman\/assets\/images\/arrow-right-white.svg\"\/>\n                                <\/span>\n                            <\/a>\n                        <\/div>\n                                            <\/div>\n                 \n                    <div class=\"tile-item\">\n                        <div class=\"tile-image img-hover-scale\">\n                            <img decoding=\"async\" src=\"https:\/\/de-en.holman.com\/de-en\/wp-content\/uploads\/2022\/10\/Fuel-card-management.jpg\" alt=\"a person holding a gas pump\" \/>\n                        <\/div>\n                        <div class=\"tile-heading\">\n                            <h4 class=\"headline-4\">Fuel card management <\/h4>\n                        <\/div>\n                        <div class=\"tile-description\">\n                            <div class=\"body-2\"><p>Cost reduction with free choice of filling stations in Europe\u2019s largest filling station network for passenger cars and trucks? With our partners and their fuel cards, this works without a hitch.<\/p>\n<\/div>\n                        <\/div>\n                                                <div class=\"tile-link\">\n                            <a class=\"body-3 tile-button\" href=\"https:\/\/www.holman.com\/de-en\/fleet-solutions\/vehicle-management\/fuel-card-management\/\" target=\"_self\" rel=\"noopener\">\n                                GET MORE INFO                                <span>\n                                    <img decoding=\"async\" src=\"https:\/\/de-en.holman.com\/de-en\/wp-content\/themes\/holman\/assets\/images\/arrow-right-white.svg\"\/>\n                                <\/span>\n                            <\/a>\n                        <\/div>\n                                            <\/div>\n                 \n                    <div class=\"tile-item\">\n                        <div class=\"tile-image img-hover-scale\">\n                            <img decoding=\"async\" src=\"https:\/\/de-en.holman.com\/de-en\/wp-content\/uploads\/2022\/10\/Fleet-insurance.jpg\" alt=\"a group of people working on a laptop\" \/>\n                        <\/div>\n                        <div class=\"tile-heading\">\n                            <h4 class=\"headline-4\">Fleet insurance<\/h4>\n                        <\/div>\n                        <div class=\"tile-description\">\n                            <div class=\"body-2\"><p>We will find the perfect fleet insurance for you. This is based on a comprehensive analysis.<\/p>\n<\/div>\n                        <\/div>\n                                                <div class=\"tile-link\">\n                            <a class=\"body-3 tile-button\" href=\"https:\/\/www.holman.com\/de-en\/fleet-solutions\/vehicle-management\/fleet-insurance\/\" target=\"_self\" rel=\"noopener\">\n                                GET MORE INFO                                <span>\n                                    <img decoding=\"async\" src=\"https:\/\/de-en.holman.com\/de-en\/wp-content\/themes\/holman\/assets\/images\/arrow-right-white.svg\"\/>\n                                <\/span>\n                            <\/a>\n                        <\/div>\n                                            <\/div>\n                            <\/div>\n        <\/div>\n    <\/section>\n\n","protected":false},"excerpt":{"rendered":"<span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\"> &lt; 1<\/span> <span class=\"rt-label rt-postfix\">minute<\/span><\/span>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-6495","page","type-page","status-publish","hentry"],"acf":[],"permalink_manager":null,"_links":{"self":[{"href":"https:\/\/de-en.holman.com\/de-en\/wp-json\/wp\/v2\/pages\/6495","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/de-en.holman.com\/de-en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/de-en.holman.com\/de-en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/de-en.holman.com\/de-en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/de-en.holman.com\/de-en\/wp-json\/wp\/v2\/comments?post=6495"}],"version-history":[{"count":47,"href":"https:\/\/de-en.holman.com\/de-en\/wp-json\/wp\/v2\/pages\/6495\/revisions"}],"predecessor-version":[{"id":19776,"href":"https:\/\/de-en.holman.com\/de-en\/wp-json\/wp\/v2\/pages\/6495\/revisions\/19776"}],"wp:attachment":[{"href":"https:\/\/de-en.holman.com\/de-en\/wp-json\/wp\/v2\/media?parent=6495"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}